1. Scope
This policy applies to the paid products of everyais studio, operated at studio.everyais.com by BROZ Inc. (the "Company"): credit top-ups and subscriptions. KRW payments are sold by the Company through its designated payment provider. Our order process for USD payments is conducted by our online resellers Paddle.com and Dodo Payments Inc. (each a "Merchant of Record" or "MoR"); the MoR shown at checkout and on the receipt is the seller of that order.
This policy brings together the refund terms of Article 11 of the Terms of Service and Sections 5 and 6 of the Credit Pricing Policy. Where they read differently, the Terms of Service prevail.
2. Withdrawals and Refunds for KRW Payments
- Within 7 days of payment, and if you have not used the credits that payment granted, you may withdraw the purchase and the full amount is refunded.
- After 7 days from payment, a purchase cannot be withdrawn or refunded for a change of mind.
- Once you use credits from a payment, the supply of digital content has started, so the payment cannot be withdrawn or refunded for a change of mind even within 7 days (Article 17(2)5 of the Korean Act on Consumer Protection in Electronic Commerce).
- Overpayments are refunded to the original payment method as a rule.
- Where applicable law gives a right to withdraw or a refund, for example because the Service was supplied differently from how it was advertised or contracted, that law applies.
3. Refunds for USD Payments
- Credits already granted by a USD payment are generally not eligible for a refund. When a payment is refunded, credits in proportion to the amount refunded are removed from what remains of the credits that payment granted.
- If the same payment was charged twice, we refund the duplicate charge once we have confirmed it.
- If you were charged more than the amount shown at checkout, we refund the difference once we have confirmed it.
- A payment you did not authorize, such as one made with a stolen card or through a taken-over account, is refunded less the payment processing fees and the amount of credits already used, once it is confirmed by official documentation issued by a government authority, such as a police report.
- If a technical problem on our side prevented you from using the credits or subscription you paid for, we refund the part you could not use once we have confirmed it.
- This policy does not limit any refund or withdrawal right that mandatory consumer protection law gives you.
4. The MoR's Refund Policy and Requests
- On top of Section 3, refunds of USD payments follow the refund policy of that order's MoR: Paddle's Refund Policy (https://www.paddle.com/legal/refund-policy) for a Paddle order, and the refund terms of Dodo Payments' Buyer Terms (https://dodopayments.com/legal/buyer-terms) for a Dodo Payments order.
- Refund requests are accepted by the MoR or at portal@everyais.com, and the MoR refunds to the original payment method.
5. Cancelling a Subscription
- You can cancel a subscription by pressing Cancel renewal on the billing page. A USD subscription can also be cancelled in the MoR's customer portal.
- After cancelling you are not billed on the next renewal date and keep access until the period already paid for ends. The remaining period is not refunded pro rata.
- Cancelling an annual subscription stops only the next annual charge; the remaining prepaid monthly credit grants continue.
6. Credits When a Payment Is Refunded
- When a KRW payment is refunded, all the base, bonus, and subscription credits it granted are recovered. When a USD payment is refunded, credits in proportion to the amount refunded are removed from what remains of the credits that payment granted. When an annual subscription is refunded in full, the remaining monthly grants stop.
- Credits granted for free, such as welcome, coupon, and bonus credits, cannot be redeemed for cash or transferred to another account.
- Credits returned to your balance after a failed generation are a credit return, not a payment refund.
7. How to Request a Refund
For a USD order, request a refund from its MoR or at portal@everyais.com. For a KRW withdrawal or refund, email portal@everyais.com with your order number. The Company handles each request within the period applicable law sets.