Frequently asked questions

Answers to check before you pay.

Find answers about commercial use, copyright, credits returned after failed generations, image retention, and the terms for free credits.

01RightsCan I use the images commercially?

Yes. You can use generated images in advertising, product pages, print, packaging, products for sale, and client deliverables. Paid advertising is included, with no additional licence fee or approval process.

Images created with free credits can also be used commercially, subject to the gallery terms below.

03RightsDo the images carry a watermark?

No. Every output on every plan, including images made with free credit, is delivered at the resolution you asked for with no watermark.

05BillingAm I charged for generations that fail?

No. Credits are reserved at the start and charged for successful outputs. Actual generation failures are refunded. Existing jobs retain the policy in effect when they were created.

Returned credits keep their original expiry date. Credits that have already expired by the time they are returned cannot be restored.

06BillingWhich credit gets spent first?

Credit with the nearest expiry is spent first. Short-lived free credit — welcome and coupon grants — is therefore used up before purchased credit, so images you make while free credit remains can fall under the gallery publication condition above.

07BillingHow do I cancel a subscription, and what happens to the remaining period?

Open the subscription block on the Credits screen and press Cancel renewal. You keep the period you already paid for until it ends, and you are not billed on the next renewal date. Press Resume renewal in the same place to undo it.

To undo the payment itself, request a withdrawal of the purchase. If it is within 7 days of payment and you have not spent the credits from that payment, email portal@everyais.com with your order number. Once the credits have been used or digital content has been supplied, withdrawal is limited to what the law allows.

08BillingCan I get a payment refunded?

Credits for images that fail return to your balance automatically. That is a credit return, not a payment refund. A KRW payment can be withdrawn within 7 days of payment if you have not used the credits it granted, and a confirmed overpayment is returned. After 7 days, or once its credits are used, a payment cannot be withdrawn for a change of mind.

Refunds go back to the original payment method as a rule. Credit granted for free — welcome, coupon, and bonus grants — cannot be redeemed for cash or moved to another account. Send requests to portal@everyais.com with your order number.

Credits already granted by a USD payment are generally not eligible for a refund. Otherwise, refunds follow the refund policy of the Merchant of Record shown at checkout, Paddle or Dodo Payments; send requests to that Merchant of Record or portal@everyais.com.

09GenerationDoes closing the browser stop my generation?

No. Generation continues independently of your browser, even if you close the tab, shut your laptop, or lose your connection. Completed images are saved to History, where you can check the latest progress when you return.

10RetentionHow long are my images kept?

Outputs funded by welcome, coupon, or ordinary admin credits are kept for 30 days after completion; outputs funded by separately purchased credits are kept for 365 days. If multiple credit types are actually settled, the longest retention right applies.

Subscription base and bonus credit outputs are kept for up to 365 days, capped at 30 days after all paid access ends when that date is earlier. Results published in Gallery Studio do not expire while published, but delisting, consent withdrawal, and account deletion take priority.

11RetentionCan a company or institution buy this for a team?

Yes. We support high-volume team use, purchases through government funding programs, and adoption by education and public-sector organizations.

Submit the B2B inquiry form and our team will reply by email within 1–2 business days.

Contact us about B2B

Try it with free credits

Anything not answered here: open a ticket in our Discord support server, or email portal@everyais.com.